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Module stop connecting to remote server

There are numerous factors on why the connection stop working. Here are a few things to check.

  • The module allows for a 15 minutes padding between server's time. So make sure the time between servers are in sync to the actual time
  • The remote server isn't block the IP of the WHMCS server
  • The module files on the remote server is accessible. Check the httpd logs and see if CSFUnblockremote.php is being hit
  • The ioncube loader uploaded during a update. Make sure the loader is able to decode the remote server files

IP isnt being removed from IPtables even though the IP removal was success via module

Try running the following command on the remote server

perl /etc/csf/ -r

and if you get result similar to

Can't locate YAML/ in @INC (@INC contains: /usr/local/csf/lib /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /usr/local/csf/lib/ConfigServer/ line 41.
Compilation failed in require at /etc/csf/ line 202.

then you just need to run the following command to fix the missing dependency.

cpan YAML::Tiny

If you don't get the error when running the first command, then make sure there is a CRONJOB installed on the remote server.

whmcs-csfunblockerv4troubleshooting.txt · Last modified: 2018/12/06 13:58 by wiki